COVID19 UPDATE

 

We continue to deliver globally. All goods are packed and shipped from Hong Kong via our trackable partners who maintain the highest standards of hygiene and operate in line with guidance from the WHO and local authorities. Shipping time could be longer than usual.

We ship Worldwide

Your delivery options

Shipping costs are calculated during check out. Our shipping platform connect our store with 250+ shipping solutions and save up to 70%. Simply choose your preferred delivery option based on the delivery time or/and price. That's your choice.

Orders are dispatched within 2 days and are usually delivered within 3-7 working days depending on the delivery option you have chosen. Delivery times are not guaranteed and should be used as an approximation only.

How to track your order

Once your order has been dispatched, you receive a shipping notification including your tracking number. If you do not receive one, please email orders@debayn.com.

Taxes and duties

Customs and duties may apply to the order. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery. Estimated taxes and duties mentioned at checkout for your reference only. We do not charge them.

PO boxes

We are unable to deliver to PO boxes or forwarding addresses at this time.

30- day Free Return

Try your new Debayn on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund. We accept exchanges and refunds on all our pieces within 30-days from the date you received your order.

How do I return

As soon as you’ve decided you’d like to return, let us know. You have 30 days from the date you received your order to follow the below steps:

  1. Visit our returns center here
  2. Enter your order number and email address to start
  3. Follow the instructions and select the items you want to return
  4. Once your request is approved, you will get a confirmation email with shipping guidelines
Items must be returned to us unused with all Debayn tags, labels still attached and pouch/dust bag. Items must not have been worn, washed or altered in any way. Returns that do not meet our policy will be sent back to you.

The shipping cost incurred for returning item(s) to us for an exchange or a refund are covered by us.

Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items.

Debayn cannot be held liable for the loss of garments being returned. We recommend to keep a record of the tracking details.

How long does it take

We endeavour to process returns as quickly as possible. If you are initiating a return, we do our best to reply with your Returns Authorisation (RA) number within 48 hours.

If you're exchanging, we will send your new item, and email you a new tracking number within 2 to 5 business days

If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 2 to 5 business days.

Return your item for FREE now