WE SUPPORT OXFAM COVID19 RELIEF EFFORTS
From now 10% of April and May sales from our online store will support Oxfam relief efforts.
Oxfam is working around the clock with local partners, ministries of heath and key UN agencies in 65 countries to protect the poorest and most vulnerable from coronavirus and its impacts.
We believe it is our responsibility as a company. Governments and households cannot move the lines alone. With this choice, we decide to give a greater meaning to your purchases in these difficult times. It is to help collectively, at our level, to progress in the fight against the virus. Quite simply a choice of priority at the moment.
We continue to deliver globally. All goods are packed and shipped from Hong Kong via our trackable partners who maintain the highest standards of hygiene and operate in line with guidance from the WHO and local authorities.
We ship Worldwide
Your delivery options
Shipping costs are calculated during check out. Our shipping platform connect our store with 250+ shipping solutions and save up to 70%. Simply choose your preferred delivery option based on the delivery time or/and price. That's your choice.
Orders are dispatched within 2 days and are usually delivered within 3-7 working days depending on the delivery option you have chosen. Delivery times are not guaranteed and should be used as an approximation only.
How to track your order
Once your order has been dispatched, you receive a shipping notification including your tracking number. If you do not receive one, please email email@example.com.
Taxes and duties
Customs and duties may apply to the order. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery. Estimated taxes and duties mentioned at checkout for your reference only. We do not charge them.
We are unable to deliver to PO boxes or forwarding addresses at this time.
30- day Free Return
Try your new Debayn on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund. We accept exchanges and refunds on all our pieces within 30-days from the date you received your order.
How do I return
As soon as you’ve decided you’d like to return, let us know. You have 30 days from the date you received your order to follow the below steps:
- Visit our returns center here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
The shipping cost incurred for returning item(s) to us for an exchange or a refund are covered by us.
Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items.
Debayn cannot be held liable for the loss of garments being returned. We recommend to keep a record of the tracking details.
How long does it take
We endeavour to process returns as quickly as possible. If you are initiating a return, we do our best to reply with your Returns Authorisation (RA) number within 48 hours.
If you're exchanging, we will send your new item, and email you a new tracking number within 2 to 5 business days
If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 2 to 5 business days.